Refund and Returns Policy
Overview
Our return and refund policy has a duration of 30 days from the date of purchase. If more than 30 days have elapsed since your purchase, unfortunately, we cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in its original packaging. We require a receipt or proof of purchase to process your return.
Please refrain from sending your purchase back to the manufacturer.
In certain cases, only partial refunds may be granted, including but not limited to situations where the item is not in its original condition, is damaged, or is missing parts for reasons not attributable to our error.
Returns received more than 30 days after the delivery date are not eligible for a refund.
Refunds
Upon receiving and inspecting your return, we will promptly send you an email to confirm the receipt of your returned item. Subsequently, we will notify you of the approval or rejection of your refund.
If your return is approved, the refund process will be initiated. The refund amount will be automatically applied to your credit card or the original method of payment within a specified number of days. The exact timeframe for the credit to appear in your account may vary depending on your financial institution's policies.
Late or missing refunds
If you haven't received your refund, please follow these steps:
- Check Your Bank Account:
- Begin by checking your bank account to ensure that the refund hasn't been processed. Sometimes, there might be a delay in the posting of the refund.
- Contact Your Credit Card Company:
- Reach out to your credit card company. It's advisable to inquire about the status of your refund, as there may be processing times before it is officially posted.
- Contact Your Bank:
- Contact your bank and inquire about any potential processing delays. Refunds may take some time to be reflected in your account.
- Still Haven't Received Your Refund? Contact Us:
- If, after completing the above steps, you still haven't received your refund, please reach out to us at betwixxxui@gmail.com. We are here to assist you and address any concerns regarding your refund.
Sale items
Refunds are applicable only to regular-priced items. Unfortunately, sale items are not eligible for refunds, except in cases where the item was damaged during transportation.
Exchanges
We only provide replacements for items that are defective or damaged. If you need to exchange a product for the same item due to these reasons, please send us an email at betwixxxui@gmail.com.
Shipping returns
You are responsible for covering the shipping costs associated with returning your item. Please note that shipping costs are non-refundable. In the case of a refund, the return shipping expenses will be deducted from your refund amount.
The time it takes for the exchanged product to reach you may vary depending on your location. For higher-value items, it is advisable to use a trackable shipping service or opt for shipping insurance. We cannot guarantee the receipt of your returned item.
If you have any inquiries or need assistance regarding refunds and returns, please feel free to contact us at betwixxxui@gmail.com.
